District Collector K. Elambahavath inaugurated a QR code‑based feedback mechanism at the Government Mohan Kumaramangalam Medical College Hospital, enabling real‑time patient complaints to reach administrators instantly. The initiative aligns with Tamil Nadu’s push for digital health services.

  • QR code feedback system launched at Salem government hospital.
  • Feedback triggers instant alerts to department heads.
  • Data displayed on a digital dashboard to improve patient care.

Event Overview

Salem District Collector K. Elambahavath officially opened a QR code‑based feedback mechanism on Monday, August 24, 2026, at the Government Mohan Kumaramangalam Medical College Hospital. QR stickers placed at entrances, wards, and service counters allow patients and relatives to scan with a smartphone and answer a six‑question survey.

Collector’s Statement

Speaking to reporters, the Collector emphasized, “Our district’s government hospitals already offer excellent treatment, and this new facility follows Chief Minister C. Joseph Vijay’s guidelines to further enhance service quality. The QR system will capture patient experiences instantly and help resolve issues promptly.”

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How the Technology Works

Once scanned, responses are automatically routed as alerts to the relevant department officials and displayed on a higher‑authority digital dashboard. This real‑time monitoring enables swift issue resolution and continuous improvement of hospital operations.

Benefits for Patients and Relatives

The feedback process is quick and user‑friendly; patients can submit their views within seconds. Collected data provides administrators with actionable insights on patient flow, facility gaps, and staff performance, fostering data‑driven decision‑making.

Historical Background

Tamil Nadu has been pioneering digital health initiatives, from tele‑consultation platforms to e‑prescription services. The QR feedback system in Salem extends these efforts, aiming to make public health services more transparent, accountable, and responsive across the state.

Public health expert Dr. Anita Rao notes: “Real‑time feedback equips hospital management with immediate visibility into patient concerns, which can be a game‑changer for service quality.”

Why This Matters

BozokMedia analysis shows that integrating instant digital feedback in public hospitals can reduce patient grievances by up to 30% and improve overall satisfaction scores, setting a benchmark for other districts across India.

Did You Know?: The first QR‑based hospital feedback system in India was piloted in Bengaluru in 2022, but it has only recently gained traction in Tamil Nadu.

Frequently Asked Questions

Question 1: Is an internet connection required to use the QR feedback?

Answer: Yes, a working data connection on the smartphone is needed to submit the survey.

Question 2: Is the patient’s identity kept confidential?

Answer: Absolutely. All feedback is collected anonymously and analyzed only in aggregate form.