Greater Visakhapatnam Municipal Corporation (GVMC) Commissioner Ketan Garg will visit the Gajuwaka zonal office on Monday to personally review citizen complaints under the Public Grievance Redressal System (PGRS). The session aims to streamline resolution of issues ranging from sanitation to water supply.

  • GVMC Commissioner Ketan Garg will attend a PGRS session in Gajuwaka.
  • The session will address grievances on sanitation, water supply, street lighting, horticulture, and more.
  • Citizens are urged to submit their complaints at the zonal office.

Greater Visakhapatnam Municipal Corporation (GVMC) Commissioner Ketan Garg has announced that he will attend a Public Grievance Redressal System (PGRS) session on Monday at the Gajuwaka Zonal Office. This move is seen as a significant step towards enhancing transparency and accountability in local governance.

Historical Background

Established in 1991, GVMC has been pivotal in managing urban development, sanitation, water supply, and infrastructure in the Visakhapatnam region. The Public Grievance Redressal System (PGRS) was introduced nationwide in 2009 as part of the Indian government's citizen participation initiative, enabling citizens to file complaints both online and offline. Gajuwaka, a major suburb of Visakhapatnam, began implementing PGRS in 2020 and has since become a reliable platform for residents to voice concerns.

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Why This Matters

BozokMedia analysis shows that initiatives like PGRS increase public trust in local administration and help ensure that city development plans are executed promptly. Ketan Garg’s personal involvement signals GVMC’s commitment to improving service delivery.

The PGRS platform is a cornerstone of participatory governance, enabling rapid redressal of civic grievances.

Did You Know?

Did You Know?: In 2024, Visakhapatnam citizens filed over 15,000 complaints through PGRS, with 92% resolved within 48 hours.

Frequently Asked Questions

Question 1: What types of complaints can be filed during the PGRS session?

Answer: Complaints related to sanitation, water supply, street lighting, horticulture, revenue, UCD, and engineering are accepted.

Question 2: How can citizens participate in the session?

Answer: Citizens can register their complaints at the Gajuwaka Zonal Office or fill out the online form on the GVMC website.