TRAI has relaunched the MyCall app, originally launched in 2017, with a fresh 5‑star rating system for call quality. The voluntary Android‑only tool sends anonymised feedback to telecom operators to help improve network performance.

Key Takeaways

  • MyCall app relaunched by TRAI with a new 5‑star rating system.
  • Reports are anonymised and shared with telecom operators.
  • App is currently Android‑only and download is voluntary.

TRAI’s New MyCall App Overview

On August 3, 2026, the Telecom Regulatory Authority of India (TRAI) relaunched MyCall, a call‑quality reporting tool first introduced in 2017. The refreshed version lets users rate each call from one to five stars and automatically captures signal strength, location and call context.

Features and User Experience

When a rating of three stars or lower is selected, the app prompts the user to specify the problem—audio lag, silence, echo, dropped call, voice breaking, cross‑connection, or prolonged connection time. It also asks whether the user was indoors, outdoors or traveling, and records the device’s signal strength during the call.

Voluntary Adoption and Platform Availability

TRAI Chairperson Anil Kumar Lahoti emphasized that pre‑installing the app on phones is not mandatory. “This is completely voluntary. The consumer is king,” he told reporters. The app is presently available only on Android, with an iOS version pending resolution of technical issues between TRAI and Apple.

Why This Matters

BozokMedia analysis shows that real‑time, anonymised feedback can help operators fine‑tune network architecture, especially for legacy TDM‑switched inter‑operator calls that still suffer from drops and latency.

“Anonymous star ratings give telecoms a granular view of network pain points without compromising user privacy,” says Dr. Priyanka Sharma, senior analyst at Telecom Insights.

Historical Background

The original 2017 MyCall app fell out of sync with modern smartphones, similar to the DND spam‑reporting tool which was refreshed last year. TRAI’s earlier attempts to mandate pre‑installation of a call‑reporting app were abandoned after public backlash over the Sanchar Saathi controversy.

Did You Know?: The average Indian mobile subscriber makes 12 calls per day, many of which traverse outdated TDM networks.

Frequently Asked Questions

Q1: Will my personal data be shared with telecom operators?
A: No. All reports are anonymised before being transmitted to the carriers.

Q2: When will the iOS version be released?
A: TRAI has not set a firm date; it depends on resolving technical issues with Apple.