District Collector M. Abhishikth Kishore has mandated permanent resolutions for grievances filed through the PGRS, personally verifying claims by calling complainants to ensure accountability.
- Collector M. Abhishikth Kishore emphasized quality and permanent resolution of public grievances.
- Direct telephonic verification was conducted with complainants to bypass official reporting bias.
- Mandatory uploading of offline petitions to the PGRS portal for enhanced transparency.
In a decisive move to streamline administrative accountability, the District Collector of Visakhapatnam, M. Abhishikth Kishore, conducted a comprehensive review of the Public Grievance Redressal System (PGRS) on Monday. The Collector underscored that the goal of the system is not merely to close files but to provide high-quality, permanent solutions to the citizens' problems.
During the review session at the Collectorate, Mr. Kishore adopted a proactive verification method by speaking directly to several complainants over the phone. This step was taken to ascertain whether the grievances had been genuinely addressed or if the resolutions provided by officials were superficial. Notably, he issued an immediate directive to Greater Visakhapatnam Municipal Corporation (GVMC) officials to resolve a woman's long-standing complaint regarding a house site.
Why This Matters
BozokMedia analysis shows that this direct-verification approach by the District Collector signals a shift toward 'outcome-based governance' rather than 'process-based reporting.' By bypassing official reports and speaking to citizens, the administration is creating a high-pressure environment for bureaucrats to deliver actual results.
The Collector further instructed officials to identify the root causes of recurring complaints. He emphasized the necessity of rigorous pre-audit and post-audit processes to ensure that grievances are not reopened due to poor initial handling. To eliminate loopholes, he ordered all departments to upload petitions received physically at their offices onto the PGRS portal, thereby ensuring a digital trail and higher accountability.
"Administrative efficiency is meaningless unless the end-beneficiary is satisfied; direct verification is the most potent tool against bureaucratic apathy."
Special focus was directed toward complaints involving TIDCO housing, medical services, and registration services. Out of a total of 291 petitions reviewed, 64 were linked to GVMC, 22 to the Revenue Department, and 20 to the Police Department, highlighting the high volume of municipal issues.
| Department | Number of Petitions |
|---|---|
| GVMC | 64 |
| Revenue | 22 |
| Police | 20 |
| Others | 185 |
Frequently Asked Questions
1. What is the PGRS?
The Public Grievance Redressal System (PGRS) is a digital platform where citizens can lodge complaints and track their resolution status in real-time.
2. Why did the Collector call complainants directly?
The Collector called them to verify the actual quality of the resolution and ensure that officials were not providing false reports of completion.
