Gadgets360 Shield is a new, end‑to‑end device protection offering from India's leading tech publication, covering phones, laptops, tablets, smartwatches and a range of home appliances. The plan is sold through Amazon and the official Gadgets360 Shield website.

Core Coverage Features

Customers can select from a menu of protections: accidental and liquid damage, extended warranty beyond the manufacturer’s period, a one‑time screen replacement, cyber protection that includes antivirus and identity‑theft safeguards, and loss or theft cover for mobile devices. Availability varies by device type and the chosen tier.

Plan Tier Structure

Shield is offered in five tiers: Essential (accidental + liquid damage), Standard (Essential + extended warranty), Plus (Essential + cyber protection), Advanced (damage, warranty and cyber combined) and Complete (all benefits plus loss‑theft coverage). This tiered design lets consumers balance cost against risk exposure.

Claims Process

The program emphasizes a paperless, fast‑track claims experience. Users can raise a claim via the mobile app, online portal, or a toll‑free helpline. The workflow includes plan eligibility verification, document upload, claim review, device pickup, repair and final closure. Doorstep pickup and delivery are provided, eliminating the need for customers to visit service centres. To date, more than 95% of valid claims have been approved, over 150,000 claims settled, and a customer‑satisfaction score of 4.6 / 5 recorded.

Service Network Backbone

Shield leverages a network of over 400 authorized service centres across 20+ Indian states, covering more than 18,000 PIN codes and supported by 12,000 retail partners. Partnerships with 25+ repair specialists ensure nationwide, rapid, and reliable service for policy‑holders.