The Telecom Regulatory Authority of India (TRAI) has relaunched its MyCall app, allowing mobile users to rate call quality within seconds. This anonymized feedback will help operators pinpoint network issues and improve overall voice experience.
Key Takeaways
- MyCall now lets users rate calls on a 1‑5 star scale
- Feedback is anonymized and shared with telecom operators
- App includes signal coverage test and an interactive feedback map
What’s New in the MyCall App?
TRAI has refreshed the MyCall app with a sleek design, now available on the Google Play Store for Android devices. After each call, the app prompts users to rate the call quality, turning a frustrating experience into a quick 5‑second survey.
How Users Can Report Issues
Whether it’s call drops, echo, audio delays, or unusually long connection times, users can detail the problem in a free‑text field. The regulator assures that all submissions are anonymized, protecting user identity.
Why This Matters
BozokMedia analysis shows that real‑time consumer feedback bridges the gap between technical network metrics and actual user experience, compelling operators like Jio, Airtel, Vi, and BSNL to act swiftly on weak spots.
"Granular call‑quality feedback is the most powerful lever for improving telecom service standards," says telecom analyst Dr. Anita Rao.
Additional Features in the App
The updated MyCall app also offers a Coverage Test feature to check signal strength and an interactive map that visualizes past feedback across regions, giving a geographic view of network health.
Frequently Asked Questions
Q1: Does MyCall send my complaint directly to my service provider?
A: No, the app aggregates large‑scale call‑quality data; individual billing or SIM issues must still be raised with the carrier’s customer care.
Q2: Can I view my past feedback?
A: Yes, the interactive map lets you revisit previous ratings and comments.
