An Indian consumer purchased a Sony Bravia TV for 1.5 lakh rupees, but 22 months later a green vertical line appeared. Despite the warranty, Sony sent a 5 crore rupee legal notice. The bizarre case has gone viral on social media.
- 1.5 lakh rupee Sony Bravia TV developed a green vertical line after 22 months.
- Despite a 3‑year warranty, the company issued a 5 crore rupee legal notice.
- Photos and documents of the case were shared online, sparking widespread attention.
Background
Lokmohan Tiwari posted his experience on social media on 4 September 2026. He had bought a Sony Bravia XBR‑65A9E for 1.5 lakh rupees, with a three‑year warranty. Two years and a half later, a deep green line appeared on the screen, which Sony attributed to physical damage.
Company Response and Legal Notice
After inspecting the unit, Sony India’s customer care claimed the damage was physical. On 1 September 2026, Tiwari received a notice from a lawyer claiming to represent Sony India, demanding 5 crore rupees, removal of online content, and a public apology.
Why This Matters
BozokMedia analysis indicates this case sets a new benchmark for consumer rights and brand accountability in India. When a major brand threatens a huge fine over a warranty claim, it erodes consumer trust.
"This case shows that large companies must adhere to consumer protection laws," says consumer lawyer Dr. Rajesh Sharma.
Frequently Asked Questions
- Is Sony’s 5 crore rupee legal notice valid?
- What options does a customer have if the TV is still under warranty?
