Zomato has implemented a new ‘Pay on Delivery Fee’ for customers opting for Cash on Delivery (COD). The fee ranges from 5 to 20 rupees, varying per user, while online payments remain free of this charge. The move could significantly affect low‑value orders.
- Zomato now charges an extra fee for Cash on Delivery.
- The fee varies between 5 and 20 rupees with no fixed rate.
- Choosing online payment avoids this surcharge.
On September 13, 2026, Zomato announced the introduction of a ‘Pay on Delivery Fee’ for customers who select Cash on Delivery (COD). The surcharge ranges from 5 to 20 rupees, and the company has not disclosed a uniform rate.
The rationale appears to be reducing cash handling risks and costs for the platform. Online payment methods such as UPI or card remain exempt from this fee, whereas other standard charges—platform fee, delivery charge, packaging, and taxes—continue to apply.
Impact on Small Orders
Customers placing low‑value orders will feel the impact most acutely. For instance, a ₹200 meal with an additional ₹10 COD fee increases the total bill by roughly 5%.
Why This Matters
BozokMedia analysis indicates that this move reflects growing pressure on cash transactions in the food‑delivery sector and nudges users toward digital payment options.
"This shift towards digital payments provides consumers with a more transparent and secure experience," says finance expert R. Kumar.
Frequently Asked Questions
1. Will this fee apply to all COD orders?
Answer: It is unclear which orders will be charged; different users report varying amounts.
2. Can the fee be waived?
Answer: Opting for online payment is the only way to avoid the surcharge.
